About us | hoco. | FAQ | Accessories, Gadgests, Electronics | Dubai, UAE
Frequently Asked Questions (FAQ)
1. Are hoco. accessories compatible with all smartphone brands?
Yes, hoco. accessories are designed to be widely compatible with major smartphone brands, including Apple, Samsung, Huawei, and other Android devices. Whether you're looking for cables, chargers, or protective cases, we ensure that our products meet the highest standards for compatibility and performance.
2. How is the audio quality of hoco. headphones and earphones?
hoco. headphones and earphones are designed to deliver clear, high-fidelity sound with rich bass, balanced mids, and crisp highs. Whether you're using our wireless Bluetooth models or wired options, we prioritize audio performance to enhance your listening experience. We also offer various models with noise-canceling and sound isolation features for an immersive audio experience, perfect for music, calls, or gaming.
3. What is the difference between fast charging and regular charging?
Fast charging allows your device to charge at a quicker rate than regular charging by using higher current and voltage. hoco. offers a range of fast chargers that support Quick Charge, Power Delivery (PD), and other fast-charging technologies, enabling you to power up your devices in a fraction of the time.
4. How do I know which hoco. cable is right for my device?
hoco. offers a variety of cables, including USB-C, Lightning, and Micro-USB, each designed for different device types. Check your device’s charging port and specifications to ensure you select the right cable. If you need assistance, our product descriptions and customer service team are available to help you choose the best option.
5. What should I consider when buying a power bank?
When choosing a power bank, consider the battery capacity (measured in mAh), the number of output ports, charging speed, and portability. hoco. offers a range of power banks with different capacities and features, from compact models for quick charges to high-capacity options for extended use.
6. Are hoco. products safe to use with my devices?
Yes, all hoco. products meet stringent safety standards, including certifications like CE, RoHS, and 3C, ensuring safe and reliable use. Our chargers, cables, and power accessories are designed to protect your devices from overcharging, overheating, and short circuits.
7. What should I do if my hoco. product stops working or is defective?
If your hoco. product has a defect or stops working, please contact our customer support team. We offer a warranty on all our products and are committed to providing hassle-free returns or replacements in case of manufacturing defects.
8. How do I clean and maintain my mobile accessories?
To keep your accessories in top condition, wipe cables, cases, and other products with a soft, dry cloth. Avoid exposing them to excessive moisture or heat. For electronic gadgets like headphones and power banks, store them in cool, dry places when not in use.
9. Can I use wireless chargers with my phone?
If your phone supports wireless charging, it can be used with hoco. wireless chargers. Simply check your phone’s specifications or consult the product manual. hoco.'s wireless chargers are compatible with most devices that support Qi wireless charging technology.
10. What makes hoco. different from other mobile accessory brands?
hoco. combines innovative design, superior performance, and affordability, offering a wide range of accessories that are both practical and stylish. Our attention to detail, quality materials, and focus on customer satisfaction set us apart from competitors.
11. Do hoco. products come with a warranty?
Yes, most hoco. products come with a warranty that covers defects in materials and workmanship. Warranty details vary depending on the product, so please refer to the packaging or product description for more information, or reach out to our customer service for further assistance.
12. Do you offer international shipping from Dubai, UAE?
Yes, we provide international shipping for most hoco. products. Shipping rates and delivery times vary depending on the destination. Please check our shipping policy for details or contact our support team for assistance.
13. How do I track my order?
Once your order is processed, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our courier partner’s website. If you need help, our customer support team is available to assist you.
14. Can I return or exchange a product?
Yes, we offer a return and exchange policy for eligible products. Items must be returned in their original condition with proof of purchase. Please refer to our return policy page for more details or contact our support team.
15. Do you have physical stores in Dubai, UAE?
Yes, hoco. has a physical store for wholesale orders in Dubai. Additionally, our products are widely available through online distributors and authorized retailers for individual purchases. Contact us for more details about our wholesale offerings or visit our website to explore online options.